From the Annals of Corporate Idiocy

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[Mark] Elliot’s cellphone nightmare began last week when he received a notice from Bank of America saying a payment had bounced on his online bill-pay service. He looked into it and discovered that Verizon was trying to charge him $9,993.88 for his April bill.

….According to the bill, Elliot used his cellphone to upload, download or otherwise access more than 44,000 megabytes worth of data in a single month.  That’s the equivalent of downloading about 11,000 songs from iTunes or 60 full-length movies.

[Blah blah….some idiocy from Verizon about how this was all perfectly normal….blah blah]

Elliot woke up Tuesday morning to another notice from BofA saying something was amiss with his account. Turns out Verizon had once again billed his account for the entire $9,993.88 — and this time BofA paid the bill.  This resulted in Elliot losing the $781 he had in his checking account and then owing more than $9,200 to the bank.

So I contacted BofA. Tara Burke, a bank spokeswoman, said the way the online bill-pay system works is that if insufficient funds exist in an account, the first two attempts by a business to withdraw funds will be rejected.  But if the business tries a third time, the transaction will be processed.

Verizon and BofA eventually fixed this stuff, but only after learning that it was going to be publicized in the LA Times.  Without that, this might have gone on forever.  And who knows if it’s really over anyway?  I wonder if Elliot has checked his credit report yet to see if anyone has put a big fat black mark on it that will take the next five years to clear up?

Anyway, this is why I don’t use electronic bill pay.  You have been warned.

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Truth #1: The chaos is the point.

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SIX TRUTHS

Reclaiming power from those who abuse it often starts with telling the truth. And in "This Is How Authoritarians Get Defeated," MoJo's Monika Bauerlein unpacks six truths to remember during the homestretch of an election where democracy, truth, and decency are on the line.

Truth #1: The chaos is the point.

Truth #2: Team Reality is bigger than it seems.

Truth #3: Facebook owns this.

Truth #4: When we go to work, we're in the fight.

Truth #5: It's about minority rule.

Truth #6: The only thing that can save us is…us.

Please take a moment to see how all these truths add up, because what happens in the weeks and months ahead will reverberate for at least a generation and we better be prepared.

And if you think journalism like Mother Jones'—that calls it like it is, that will never acquiesce to power, that looks where others don't—can help guide us through this historic, high-stakes moment, and you're able to right now, please help us reach our $350,000 goal by October 31 with a donation today. It's all hands on deck for democracy.

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