Obamacare: It’s in Trouble, But the Fat Lady Hasn’t Sung Yet

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I’ve been reading a lot about the problems with the Obamacare website over the past week, but I haven’t commented much about it lately. That’s largely because there’s a huge fire hose of reports coming in, some of them contradictory, and it’s really hard to make any concrete sense out of them. But here’s where I am right now. No links to specific reports, just my sort of holistic feel for what’s going on:

  • Take everything you hear with a grain of salt. Most of it—both good and bad—is coming from people who don’t have direct, first-hand experience with the code.
  • That said, the problems are obviously pretty severe. Don’t let wishful thinking persuade you otherwise.
  • Throwing programmers at the problem isn’t likely to help. It takes months to get up to speed on a big piece of software, and you can’t contribute fixes until you’ve done that. Like it or not, the website is going to get fixed by roughly the same team that wrote it in the first place.
  • Things do seem to be improving a bit. This is a hopeful sign because it suggests that the problems aren’t entirely intractable. It’s possible that fixes to half a dozen key pieces of code could get the system hobbling along.
  • Phones and paper forms aren’t a panacea, but we should all keep in mind that, in a pinch, they’ll do the job. As recently as a decade ago, that’s all we would have had, and it would have worked OK.
  • This isn’t the first time something like this has happened, so don’t panic. Not yet, anyway.

I hate to say this because I know it’s so typically Drummish, but the evidence so far suggests to me that we saw an underreaction during the first couple of weeks of October (probably shutdown related) followed by an overreaction now. Everybody is piling on based on news reports that offer up a steady stream of worrying tidbits. But that’s no better than pretending everything is OK. Right now, most of us are still in the dark about what’s truly wrong with the system. None of us should pretend to know more than we do.

That said, the reaction to Obamacare’s problems really doesn’t matter much. Within a few weeks, either the website will work or it won’t. If it works, everyone will forget about the late-October panic fest. If it doesn’t, Obamacare is screwed. The reality on the ground, not the spin, is all that matters now.

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Truth #1: The chaos is the point.

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SIX TRUTHS

Reclaiming power from those who abuse it often starts with telling the truth. And in "This Is How Authoritarians Get Defeated," MoJo's Monika Bauerlein unpacks six truths to remember during the homestretch of an election where democracy, truth, and decency are on the line.

Truth #1: The chaos is the point.

Truth #2: Team Reality is bigger than it seems.

Truth #3: Facebook owns this.

Truth #4: When we go to work, we're in the fight.

Truth #5: It's about minority rule.

Truth #6: The only thing that can save us is…us.

Please take a moment to see how all these truths add up, because what happens in the weeks and months ahead will reverberate for at least a generation and we better be prepared.

And if you think journalism like Mother Jones'—that calls it like it is, that will never acquiesce to power, that looks where others don't—can help guide us through this historic, high-stakes moment, and you're able to right now, please help us reach our $350,000 goal by October 31 with a donation today. It's all hands on deck for democracy.

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