October 2, 2013

So Far, the Obamacare Rollout Looks Pretty Normal to Me


I got an email today from a regular reader asking why I didn’t seem to be much worried about all the glitches in Tuesday’s Obamacare rollout. And it’s true: I mentioned it briefly yesterday but didn’t treat it like a big deal. Why?

I can’t say for sure. But the answer probably lies in my background. I’m not an expert in rolling out massive software systems or anything, but I have been involved in dozens of big software launches in my life. And every one of them has gone exactly the same:

  1. Lots of smart people work really hard for a really long time.
  2. The launch is late anyway.
  3. When it does happen, the product has a bunch of bugs.
  4. Sometimes the bugs are really serious. If so, everyone panics and works their asses off for a while to fix them. Pretty soon, they get fixed and everyone moves on to whatever’s next on the crisis agenda.
  5. Lather, rinse, repeat.

So….I dunno. I’ve seen this movie too many times before. Traffic on the Obamacare sites will settle down pretty quickly, and that will take care of most of the overloading problems. The remaining load problems will be solved with software fixes or by allocating more servers. Bugs will be reported and categorized. Software teams will take on the most serious ones first and fix most of them in short order. Before long, the sites will all be working pretty well, with only the usual background rumble of small problems. By this time next month, no one will even remember that the first week was kind of rocky or that anyone was initially panicked.

I might be wrong. I’ve been involved in a few rollouts that featured really serious bugs that took a long time to work out. It’s certainly possible that one or two states will fall into this category. But I doubt it. Technologically speaking, nothing that happened yesterday surprised me, and I don’t expect anything in the next month to surprise me much either.

UPDATE: A friend with more experience than me in this particular kind of software development emails to explain in more detail why the Obamacare rollout glitches are probably not very serious:

It’s because this exact product has been built thousands of times….It’s a bunch of forms on top of a bunch of conditional SQL. Nothing new, or innovative, or especially challenging. The problems are simply because of the scale, and with Google and Facebook and Twitter and the like, we’ve figured out how to do web-scale pretty well.

The “bugs” will be in the Java and SQL code, and they’ll be easy to fix. Everything else is just web-scale infrastructure, memcached and database tuning, load balancing, edge routing, nuts & bolts stuff. I’ve never been worried about it at all, because it’s just plain been done so many times before. Not exactly uncharted technological waters.

For what it’s worth, I’ll say this: If there are still lots of serious problems with these websites on November 1, I’ll eat crow. But I doubt that I’ll have to.

WE'LL BE BLUNT

It is astonishingly hard keeping a newsroom afloat these days, and we need to raise $253,000 in online donations quickly, by October 7.

The short of it: Last year, we had to cut $1 million from our budget so we could have any chance of breaking even by the time our fiscal year ended in June. And despite a huge rally from so many of you leading up to the deadline, we still came up a bit short on the whole. We can’t let that happen again. We have no wiggle room to begin with, and now we have a hole to dig out of.

Readers also told us to just give it to you straight when we need to ask for your support, and seeing how matter-of-factly explaining our inner workings, our challenges and finances, can bring more of you in has been a real silver lining. So our online membership lead, Brian, lays it all out for you in his personal, insider account (that literally puts his skin in the game!) of how urgent things are right now.

The upshot: Being able to rally $253,000 in donations over these next few weeks is vitally important simply because it is the number that keeps us right on track, helping make sure we don't end up with a bigger gap than can be filled again, helping us avoid any significant (and knowable) cash-flow crunches for now. We used to be more nonchalant about coming up short this time of year, thinking we can make it by the time June rolls around. Not anymore.

Because the in-depth journalism on underreported beats and unique perspectives on the daily news you turn to Mother Jones for is only possible because readers fund us. Corporations and powerful people with deep pockets will never sustain the type of journalism we exist to do. The only investors who won’t let independent, investigative journalism down are the people who actually care about its future—you.

And we need readers to show up for us big time—again.

Getting just 10 percent of the people who care enough about our work to be reading this blurb to part with a few bucks would be utterly transformative for us, and that's very much what we need to keep charging hard in this financially uncertain, high-stakes year.

If you can right now, please support the journalism you get from Mother Jones with a donation at whatever amount works for you. And please do it now, before you move on to whatever you're about to do next and think maybe you'll get to it later, because every gift matters and we really need to see a strong response if we're going to raise the $253,000 we need in less than three weeks.

payment methods

WE'LL BE BLUNT

It is astonishingly hard keeping a newsroom afloat these days, and we need to raise $253,000 in online donations quickly, by October 7.

The short of it: Last year, we had to cut $1 million from our budget so we could have any chance of breaking even by the time our fiscal year ended in June. And despite a huge rally from so many of you leading up to the deadline, we still came up a bit short on the whole. We can’t let that happen again. We have no wiggle room to begin with, and now we have a hole to dig out of.

Readers also told us to just give it to you straight when we need to ask for your support, and seeing how matter-of-factly explaining our inner workings, our challenges and finances, can bring more of you in has been a real silver lining. So our online membership lead, Brian, lays it all out for you in his personal, insider account (that literally puts his skin in the game!) of how urgent things are right now.

The upshot: Being able to rally $253,000 in donations over these next few weeks is vitally important simply because it is the number that keeps us right on track, helping make sure we don't end up with a bigger gap than can be filled again, helping us avoid any significant (and knowable) cash-flow crunches for now. We used to be more nonchalant about coming up short this time of year, thinking we can make it by the time June rolls around. Not anymore.

Because the in-depth journalism on underreported beats and unique perspectives on the daily news you turn to Mother Jones for is only possible because readers fund us. Corporations and powerful people with deep pockets will never sustain the type of journalism we exist to do. The only investors who won’t let independent, investigative journalism down are the people who actually care about its future—you.

And we need readers to show up for us big time—again.

Getting just 10 percent of the people who care enough about our work to be reading this blurb to part with a few bucks would be utterly transformative for us, and that's very much what we need to keep charging hard in this financially uncertain, high-stakes year.

If you can right now, please support the journalism you get from Mother Jones with a donation at whatever amount works for you. And please do it now, before you move on to whatever you're about to do next and think maybe you'll get to it later, because every gift matters and we really need to see a strong response if we're going to raise the $253,000 we need in less than three weeks.

payment methods

We Recommend

Latest

Sign up for our free newsletter

Subscribe to the Mother Jones Daily to have our top stories delivered directly to your inbox.

Get our award-winning magazine

Save big on a full year of investigations, ideas, and insights.

Subscribe

Support our journalism

Help Mother Jones' reporters dig deep with a tax-deductible donation.

Donate