Dearly Disconnected

We cursed and abused them, and now many of us do without them. But pay phones recall a commonality in our culture. A tribute to this vanishing American icon.

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Before I got married I was living by myself in an A-frame cabin in northwestern Montana. The cabin’s interior was a single high-ceilinged room, and at the center of the room, mounted on the rough-hewn log that held up the ceiling beam, was a telephone. I knew no one in the area or indeed the whole state, so my entire social life came to me through that phone. The woman I would marry was living in Sarasota, Florida, and the distance between us suggests how well we were getting along at the time. We had not been in touch for several months; she had no phone. One day she decided to call me from a pay phone. We talked for a while, and after her coins ran out I jotted the number on the wood beside my phone and called her back. A day or two later, thinking about the call, I wanted to talk to her again. The only number I had for her was the pay phone number I’d written down.

The pay phone was on the street some blocks from the apartment where she stayed. As it happened, though, she had just stepped out to do some errands a few minutes before I called, and she was passing by on the sidewalk when the phone rang. She had no reason to think that a public phone ringing on a busy street would be for her. She stopped, listened to it ring again, and picked up the receiver. Love is pure luck; somehow I had known she would answer, and she had known it would be me.

Long afterwards, on a trip to Disney World in Orlando with our two kids, then aged six and two, we made a special detour to Sarasota to show them the pay phone. It didn’t impress them much. It’s just a nondescript Bell Atlantic pay phone on the cement wall of a building, by the vestibule. But its ordinariness and even boringness only make me like it more; ordinary places where extraordinary events have occurred are my favorite kind. On my mental map of Florida that pay phone is a landmark looming above the city it occupies, and a notable, if private, historic site.

I’m interested in pay phones in general these days, especially when I get the feeling that they are about to go away. Technology, in the form of sleek little phones in our pockets, has swept on by them and made them begin to seem antique. My lifelong entanglement with pay phones dates me; when I was young they were just there, a given, often as stubborn and uncongenial as the curbstone underfoot. They were instruments of torture sometimes. You had to feed them fistfuls of change in those pre-phone-card days, and the operator was a real person who stood maddeningly between you and whomever you were trying to call. And when the call went wrong, as communication often does, the pay phone gave you a focus for your rage. Pay phones were always getting smashed up, the receivers shattered to bits against the booth, the coin slots jammed with chewing gum, the cords yanked out and unraveled to the floor.

You used to hear people standing at pay phones and cursing them. I remember the sound of my own frustrated shouting confined by the glass walls of a phone booth — the kind you don’t see much anymore, with a little ventilating fan in the ceiling that turned on when you shut the double-hinged glass door. The noise that fan made in the silence of a phone booth was for a while the essence of romantic, lonely-guy melancholy for me. Certain specific pay phones I still resent for the unhappiness they caused me, and others I will never forgive, though not for any fault of their own. In the C concourse of the Salt Lake City airport there’s a row of pay phones set on the wall by the men’s room just past the concourse entry. While on a business trip a few years ago, I called home from a phone in that row and learned that a friend had collapsed in her apartment and was in the hospital with brain cancer. I had liked those pay phones before, and had used them often; now I can’t even look at them when I go by.

There was always a touch of seediness and sadness to pay phones, and a sense of transience. Drug dealers made calls from them, and shady types who did not want their whereabouts known, and otherwise respectable people planning assignations, and people too poor to have phones of their own. In the movies, any character who used a pay phone was either in trouble or contemplating a crime. Pay phones came with their own special atmospherics and even accessories sometimes — the predictable bad smells and graffiti, of course, as well as cigarette butts, soda cans, scattered pamphlets from the Jehovah’s Witnesses, and single bottles of beer (empty) still in their individual, street-legal paper bags. Mostly, pay phones evoked the mundane: “Honey, I’m just leaving. I’ll be there soon.” But you could tell that a lot of undifferentiated humanity had flowed through these places, and that in the muteness of each pay phone’s little space, wild emotion had howled.

Once, when I was living in Brooklyn, I read in the newspaper that a South American man suspected of dozens of drug-related contract murders had been arrested at a pay phone in Queens. Police said that the man had been on the phone setting up a murder at the time of his arrest. The newspaper story gave the address of the pay phone, and out of curiosity one afternoon I took a long walk to Queens to take a look at it. It was on an undistinguished street in a middle-class neighborhood, by a florist’s shop. By the time I saw it, however, the pay phone had been blown up and/or firebombed. I had never before seen a pay phone so damaged; explosives had blasted pieces of the phone itself wide open in metal shreds like frozen banana peels, and flames had blackened everything and melted the plastic parts and burned the insulation off the wires. Soon after, I read that police could not find enough evidence against the suspected murderer and so had let him go.

The cold phone outside a shopping center in Bigfork, Montana, from which I called a friend in the West Indies one winter when her brother was sick; the phone on the wall of the concession stand at Redwood Pool, where I used to stand dripping and call my mom to come and pick me up; the sweaty phones used almost only by men in the hallway outside the maternity ward at Lenox Hill Hospital in New York; the phone by the driveway of the Red Cloud Indian School in South Dakota where I used to talk with my wife while priests in black slacks and white socks chatted on a bench nearby; the phone in the old wood-paneled phone booth with leaded glass windows in the drugstore in my Ohio hometown — each one is as specific as a birthmark, a point on earth unlike any other. Recently I went back to New York City after a long absence and tried to find a working pay phone. I picked up one receiver after the next without success. Meanwhile, as I scanned down the long block, I counted half a dozen or more pedestrians talking on their cell phones.

It’s the cell phone, of course, that’s putting the pay phone out of business. The pay phone is to the cell phone as the troubled and difficult older sibling is to the cherished newborn. People even treat their cell phones like babies, cradling them in their palms and beaming down upon them lovingly as they dial. You sometimes hear people yelling on their cell phones, but almost never yelling at them. Cell phones are toylike, nearly magic, and we get a huge kick out of them, as often happens with technological advances until the new wears off. Somehow I don’t believe people had a similar honeymoon period with pay phones back in their early days, and they certainly have no such enthusiasm for them now. When I see a cell-phone user gently push the little antenna and fit the phone back into its brushed-vinyl carrying case and tuck the case inside his jacket beside his heart, I feel sorry for the beat-up pay phone standing in the rain.

People almost always talk on cell phones while in motion — driving, walking down the street, riding on a commuter train. The cell phone took the transience the pay phone implied and turned it into VIP-style mobility and speed. Even sitting in a restaurant, the person on a cell phone seems importantly busy and on the move. Cell-phone conversations seem to be unlimited by ordinary constraints of place and time, as if they represent an almost-perfect form of communication whose perfect state would be telepathy.

And yet no matter how we factor the world away, it remains. I think this is what drives me so nuts when a person sitting next to me on a bus makes a call from her cell phone. Yes, this busy and important caller is at no fixed point in space, but nevertheless I happen to be beside her. The job of providing physical context falls on me; I become her call’s surroundings, as if I’m the phone booth wall. For me to lean over and comment on her cell-phone conversation would be as unseemly and unexpected as if I were in fact a wall; and yet I have no choice, as a sentient person, but to hear what my chatty fellow traveler has to say.

Some middle-aged guys like me go around complaining about this kind of thing. The more sensible approach is just to accept it and forget about it, because there’s not much we can do. I don’t think that pay phones will completely disappear. Probably they will survive for a long while as clumsy old technology still of some use to those lagging behind, and as a backup if ever the superior systems should temporarily fail. Before pay phones became endangered I never thought of them as public spaces, which of course they are. They suggested a human average; they belonged to anybody who had a couple of coins. Now I see that, like public schools and public transportation, pay phones belong to a former commonality our culture is no longer quite so sure it needs.

I have a weakness for places — for old battlefields, car-crash sites, houses where famous authors lived. Bygone passions should always have an address, it seems to me. Ideally, the world would be covered with plaques and markers listing the notable events that occurred at each particular spot. A sign on every pay phone would describe how a woman broke up with her fiance here, how a young ballplayer learned that he had made the team. Unfortunately, the world itself is fluid, and changes out from under us; the rocky islands that the pilot Mark Twain was careful to avoid in the Mississippi are now stone outcroppings in a soybean field. Meanwhile, our passions proliferate into illegibility, and the places they occur can’t hold them. Eventually pay phones will become relics of an almost-vanished landscape, and of a time when there were fewer of us and our stories were on an earlier page. Romantics like me will have to reimagine our passions as they are — unmoored to earth, like an infinitude of cell-phone messages flying through the atmosphere.


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