February 25, 2021

Zoom Just Added Free Captions After a Hard-of-Hearing Health Reporter Shines a Light

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Less than a week after the health journalist Julia Métraux, who is hard-of-hearing, tweeted about Zoom’s lack of free captions as an accessibility and human rights issue, the company has met the call. Until yesterday, Zoom hadn’t offered closed captions on free accounts, unlike Skype, Google Meet, and Microsoft Teams. The feature is vital for deaf and hard-of-hearing users and many second-language learners. In a statement to Métraux last night after her inquiry for a Gizmodo article that published moments ago, Zoom said it plans to release live captions for everyone this fall, and people can fill out transcript requests in the meantime.

“It should not have taken as long to get captions on Zoom as it does for people to get vaccines during a pandemic, but glad it happened,” Métraux tells me.

Zoom said it made the change to “provide a platform that is accessible to all of the diverse communities we serve,” though Métraux also credits a petition by hearing-loss advocate Shari Eberts—with more than 80,000 signatures—and a class-action suit against Zoom from people with hearing loss. The combined efforts “likely played a role in the announcement,” she says.

Read her Gizmodo story, and keep good news coming to recharge@motherjones.com.

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WE'LL BE BLUNT

It is astonishingly hard keeping a newsroom afloat these days, and we need to raise $253,000 in online donations quickly, by October 7.

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Readers also told us to just give it to you straight when we need to ask for your support, and seeing how matter-of-factly explaining our inner workings, our challenges and finances, can bring more of you in has been a real silver lining. So our online membership lead, Brian, lays it all out for you in his personal, insider account (that literally puts his skin in the game!) of how urgent things are right now.

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